Privacy Policy

Last updated 3 October 2026

FSF Ventures Pty Ltd (ABN 77 685 292 166), trading as FSF Hire, respects your privacy. This policy explains what personal information we collect when you hire from us, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles.

What we collect

Contact details: name, mobile number, email address and residential address.
Identity and driving details: date of birth, driver licence number, state and expiry, and photos of the front and back of your licence.
Hire details: dates, the tow vehicle's registration, the signed hire agreement, and your electronic signature, with the date, time, IP address and device used to sign.
Condition records: photos and notes taken at pickup and return.
Payment details: these are collected and stored by our payment provider, Stripe. We do not see or store your full card number.
Messages you send us, and photos you choose to share for our customer gallery.

Why we collect it

To confirm who you are and that you are licensed to tow the trailer.
To take your booking, process payment, refund your bond and charge amounts allowed under the hire agreement.
To keep evidence of the agreement and of the trailer's condition.
To deal with tolls, fines, accidents, damage, insurance claims and disputes.
To contact you about your booking.
To meet legal obligations, such as tax record-keeping.

We do not sell your information or use it for unrelated marketing. If you share a photo for our gallery, we only publish it with your consent.

Who we share it with

Stripe, to process payments and store your card securely.
The providers that host our booking system and send our emails (Vercel, Supabase and Resend). Your booking data and licence photos are stored in Sydney, Australia.
Revenue NSW, police or other authorities, for tolls, fines or offences during your hire, or where the law requires it.
Our insurers, repairers, lawyers or debt collectors, if needed to deal with damage, a claim or an unpaid amount.

Some providers are overseas companies (mainly in the United States) and may access data from outside Australia. We use reputable providers that protect data with industry-standard security.

How we protect it

Licence photos, signatures and condition photos are kept in private storage, accessed only through short-lived secure links. Access to our system is password-protected and limited to FSF staff.

How long we keep it

Booking, agreement and payment records: at least 5 years, as tax law requires.
Licence photos: deleted 12 months after your hire ends, unless needed for an open claim or dispute, or the law requires us to keep them longer.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within 30 days.

Complaints

If you have a concern about how we handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

FSF Hire, 1B/19 Copeland Street, Kingswood NSW 2747 · 0490 429 175 · fsfventuresau@gmail.com